Support

Remote for LG — a free, open-source remote for LG webOS smart TVs (2014 and newer).

Need help, found a bug, or have an idea? Email support@lgremote.larchy.app. Please include your TV model, webOS version and iOS version. Never send pairing keys, passwords or private photos.

Getting connected

Make sure your iPhone/iPad and the TV are on the same Wi‑Fi network (guest networks and “AP/client isolation” stop devices from seeing each other).
Switch the TV on. Open Open Remote and pick your TV from the list.
The first time, the TV asks you to allow the connection — press OK with the TV’s own remote — or shows a PIN to type into the app. The TV’s message may not name the app (“… is trying to connect”): LG shows names only for apps it has signed. That’s expected.

Troubleshooting

My TV doesn’t appear in the list

Allow Local Network access: iOS Settings → Privacy & Security → Local Network → Open Remote.
Check both devices are on the same network, then refresh the list.
Add the TV manually by its IP address (TV: Settings → Network → Wi‑Fi/Wired connection → Advanced settings).
Restart the TV (unplug it for 30 seconds) and your router if discovery still fails.

It connects, then asks to pair again

Your TV may have been reset or its list of connected devices cleared. Accept the prompt again; the app stores the new key.

I can’t turn the TV on from the app

Version 1.0 sends wake packets directly to the saved TV address; broadcast waking is not available. If your router no longer knows how to reach the sleeping TV, use the TV’s own remote to switch it on. Other remote controls work once the TV is on.

Turning on over the network needs the TV option “Turn on via Wi‑Fi” / “Mobile TV On” (Settings → General → Devices → TV Management or External Devices, depending on model). Some TVs only support this over a wired connection or for a few minutes after switching off.

The pointer (touchpad / air mouse) doesn’t move

The pointer appears on screens that support it. Press a d-pad key on the TV remote once, or open the home screen, then try again.

Voice commands don’t work

Allow Microphone and Speech Recognition for Open Remote in iOS Settings, then start a voice command and speak.

The sleep timer didn’t turn the TV off

The sleep timer runs in the app: keep Open Remote open and on screen until it ends. If the app is closed or in the background, the TV stays on. (The TV’s own sleep timer can’t be set from a phone.)

Photos or videos won’t play on the TV

The TV fetches media directly from your iPhone/iPad, so keep the app open while it plays. Very large or unusual video formats may not be supported by your TV.

Try it without a TV

On the first screen tap Try the Demo TV to explore every feature.

Privacy

Open Remote collects no data. Read the privacy policy.